In April we asked a number of our more senior customers to tell us about the main challenges that they and their businesses faced in 2022. Three challenges dominated the results.
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What is the difference between companies who have good customer relationships and those who have great ones? Our customer feedback research offers an interesting answer.
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During the current coronavirus crisis, connecting with your customers has never been more important
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Customer feedback must always drive positive action to improve customer relationships. Here, our experts explain how we help you to decide what that action should be
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Improving customer experience is a big priority for manufacturers - and we can help, by providing the customer feedback you need to take action with confidence
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Customer feedback highlights common themes across sectors. And it’s clear that just getting the basics right is no longer enough to succeed
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Want to build a customer-centric culture in your business? It’s all about getting direct, honest and regular feedback.
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Want to find out what really matters to your customers? We believe it’s all about asking the right questions.
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